Complaints

Customer Complaints Policy

At Happy Feet Dance we strive to give the highest standard of educational Performing Arts training combined with professional customer service at all times. We understand that things don’t always go to plan and that sometimes we may not live up to your expectations. If this happens we want you to let us know and to give us the opportunity to put things right as quickly as possible.

If however, you feel we haven’t resolved the issue, we have a clear and simple procedure in place to make sure we handle your complaint fairly, sensitively and in a professional manner.

Complaints Procedure
We aim to resolve your concerns as quickly as possible and most issues can be resolved at the initial point of contact with us. If you remain dissatisfied, you may wish to make a formal written complaint. You can complain in writing, either by letter or email and send it to:

Laurie Walker
Happy Feet Dance, 98 Middle Road, Sholing SO19 8FS
Email: happyfeetdanceuk@gmail.com
Phone : 07432839586

Please provide the following information -
It would help us to deal with your complaint more effectively if you could provide the following information:
•Exactly what the problem is and how it occurred
•How it has affected you

What you consider should be done to put it right
We will acknowledge receipt of your complaint within 2 working days of receipt.

We will then fully investigate and provide you with a full response which outlines the findings of any investigation and, wherever possible, resolve the matter to your satisfaction. We will also keep each stage of the complaints procedure independent and as impartial as possible.